We charge a fee to individuals for reviewing clinical notes, cost of producing the notes and mailing clinical notes to clients.

Please find below an excerpt from our Privacy Policy (https://essentiahealth.com.au/essentia-health-privacy-policy/) which describes the procedure for accessing information from electronic medical records from Essentia Health.

Obtaining information

Requests for information may be made to the Clinic Manager, Essentia Health, 115 Scarborough Street Southport QLD 4215. Requests should be specific as to the exact information required and should be acknowledged within 14 days in writing. Once a request for information is received, the Clinic Manager will conduct a thorough review of the electronic medical record and collate the information in an appropriate manner to ensure adequate and full understanding on the part of the requesting person.

Procedure for complaint/rectifying information Official complaints or requests to change inaccurate or erroneous information should be made to the Clinic Manager, Essentia Health, 115 Scarborough Street Southport QLD 4215.

In such cases, the Clinic Manager will conduct a review of the information held by the Clinic and make every effort to ensure that such information is accurate.

Key Considerations

  • Requests must be in writing as above
  • Consent must be received from the individual client
  • The request needs be specific about what information is being requested
  • The request will be acknowledged by Essentia Health within 14 days
  • The Clinic Manager will review the file and then discuss with the individual therapist before releasing information
  • The Clinic Manager will make themselves available to review the notes with the requester in person or via Telehealth

Government Information about Privacy and access to files